Your Privacy Is Our Priority
The personal information you provide on the bv66 platform is handled with the highest level of security and confidentiality. This policy explains how we collect, use, and protect your data.
Introduction and Purpose of the Policy
This privacy policy describes in detail our commitments and practices regarding the personal information of bv66 platform users. By using the bv66 website and mobile application (together, the "Platform"), you are considered to have agreed to the terms of this policy.
bv66 believes that every user's personal information is their own asset. We therefore maintain the highest level of transparency in how we collect, store, and use your data. This policy applies to users in Bangladesh and may be updated from time to time.
The types of information covered in this policy include: names and contact details, account information, financial transaction information, device and technical information, and gaming and betting activity information. We collect only the information that is genuinely necessary to provide our services.
What Information We Collect
Information Provided Directly
When you create an account on bv66 or contact us, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Payment account details (bKash, Nagad, Rocket, Upay, bank account)
- Documents submitted for identity verification (national ID card or passport)
- Messages and complaint information sent to customer support
Automatically Collected Information
When you use our platform, the following information is automatically collected through technical means:
- IP address and device type
- Browser type and operating system
- Platform access times and activity history
- Cookie and session data
- Referral source and click information
Financial Transaction Information
Information we keep to manage deposit and withdrawal processes on bv66:
- Deposit and withdrawal amounts and dates
- Details of the payment method used
- Transaction reference numbers
- Bonus and promotion usage history
- Overall win/loss record (in accordance with the personal privacy policy)
Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we collect:
- List of games played and duration
- Bet amounts and outcome history
- Gaming habits and preferences
- Self-exclusion or limit-setting requests
How We Use Your Information
bv66 uses collected information only for lawful and specific purposes. We never sell your information to third parties. The main purposes for which we use information are described below:
3.1 Service Delivery and Operations
Your information is used to create and manage your account, process transactions, provide gaming services, and deliver customer support. This is essential for providing our core services.
3.2 Identity Verification and Fraud Prevention
We carry out identity verification to maintain a secure platform and prevent unauthorized access. This process is essential for preventing money laundering and fraud.
3.3 Responsible Gaming
By monitoring your gaming habits, we can identify potentially problematic behavior and provide assistance when needed. This is done for the wellbeing and safety of users.
3.4 Communication and Support
We contact you to send important account-related notifications, transaction confirmations, security alerts, and to provide customer support.
3.5 Technical Improvement
Information is used for analytical purposes to improve the platform's functionality, user experience, and quality of service. However, information collected through this process is always analyzed with personal identities removed (anonymized).
Information Sharing with Third Parties
bv66 does not sell, rent, or share your personal information with any third party for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Payment Processors
To complete your deposit and withdrawal transactions, we work with trusted payment service providers — such as bKash, Nagad, Rocket, Upay, and certain banks. In these cases, only the information necessary to complete the transaction is shared.
4.2 Technology and Service Providers
To operate our platform, we work with trusted technology partners such as server hosting, cybersecurity, and analytics services. These partners are contractually bound to comply with our privacy standards.
4.3 Legal Obligations
We may be required to provide information in response to Bangladesh law, court orders, or valid requests from law enforcement authorities. Such disclosure is not at our discretion but is legally mandatory.
4.4 Business Restructuring
In the event of a business merger, acquisition, or restructuring, user information may be transferred to new ownership. In such circumstances, we will notify you in advance.
Cookies and Tracking Technologies
Cookies are small text files stored on your device that help improve your browsing experience. bv66 uses several types of cookies:
5.1 Essential Cookies
These cookies are essential for the platform's core functions — such as maintaining your login session, security verification, and saving language preferences. Disabling these cookies will prevent the platform from working properly.
5.2 Functionality Cookies
These cookies are used to remember your preferences and settings, so you do not have to reconfigure them every time you log in.
5.3 Analytics Cookies
We use analytics cookies to understand how users interact with our platform. This information helps improve our services and is processed with all personal identities removed.
You can manage cookies through your browser settings. Keep in mind, however, that disabling certain cookies may limit some features of the platform.
Data Protection and Security Measures
The security of your information is one of bv66's top priorities. We apply multiple layers of security measures in line with the best industry standards:
6.1 Encryption
All data transmissions are secured using SSL (Secure Sockets Layer) encryption technology. This means that all information sent between your browser and our servers is impossible for third parties to read.
6.2 Access Controls
Only employees who genuinely need access to your personal information for their work are able to access it. Every access is recorded and reviewed regularly.
6.3 Security Reviews
We regularly test and update our security measures. Any potential vulnerabilities identified are addressed immediately.
6.4 Response to Data Breaches
Although unlikely, if a data breach were to occur, we would notify affected users as quickly as possible and take immediate steps to minimize harm.
Data Retention and Deletion Policy
We retain your information only for as long as it is necessary or legally required. Different retention periods apply to different types of information:
7.1 Account Information
All account information is retained while your account is active. Even after an account is closed, certain information may be retained for a specified period due to legal and regulatory requirements.
7.2 Financial Transaction Records
Financial transaction information is retained for an extended period due to legal and audit requirements. This is consistent with Bangladesh's financial regulations.
7.3 Marketing Preferences
If you opt out of marketing communications, your contact information will be removed from marketing lists in accordance with that preference.
7.4 Technical Logs
Technical logs are kept for a limited period for cybersecurity and technical troubleshooting purposes, after which they are automatically deleted.
Your Rights and Choices
As a bv66 user, you have the following rights over your personal information.
Right of Access
You can request a copy of the information we hold about you.
Right of Rectification
If your information contains any errors or is incomplete, you can request that it be corrected.
Right to Erasure
In certain circumstances you can request that your information be deleted, though legal obligations apply.
Right to Restrict Processing
In certain cases you can request that the processing of your information be restricted.
Right to Data Portability
You can request that your information be provided in an easily usable format.
Right to Object
You can object to the processing of your information for specific purposes.
To exercise any of the above rights or to make any request relating to your information, please contact our support team. We generally respond to your request within a reasonable timeframe.
Protection of Minors
bv66 is a service for adults only. This platform is for users aged 21 and above only. We do not intentionally collect information from any minor.
An age verification process is carried out at the time of account registration. If we become aware that a minor is using the platform or that their information has been collected, we will immediately close the relevant account and delete the information.
If parents believe their child has provided information on our platform, please notify our support team immediately.
Policy Changes and Updates
bv66 may update this privacy policy from time to time. These changes may occur due to service improvements, legal changes, or technological advancements.
For significant changes, we will:
- Send a notification to your registered email
- Clearly announce it on the platform's main page
- Sufficient time will be given to agree to the updated policy
If you continue using the platform after the changes, you will be considered to have agreed to the updated policy. If you do not agree with the new terms, you may request to close your account.
Any questions about your information?
For any questions, requests, or concerns regarding your privacy, please contact our support team. We provide assistance in Bengali via 24/7 live chat and email.
Log in to bv66Common FAQs
Answers to frequently asked questions about the privacy policy